To our valued customers: We care, we’re prepared, and we are operating with little to no disruptions.
IMC Outdoor Living, a division of Liberty Tire Recycling, is closely monitoring the rapidly evolving coronavirus (COVID-19) outbreak and we want to provide an update on our ongoing response to the developing situation. With that in mind, we are writing to keep our customers apprised of how we plan to operate as we navigate these uncharted waters.
We remain dedicated to delivering the best possible service and products; however, ensuring the safety and health of our employees and customers is paramount above all else. In early March, we began implementing the necessary CDC and WHO guidelines for facility cleanliness and hygiene at all of our locations. We have provided employees with guidelines to maintain appropriate social distancing. And finally, we immediately implemented a strict policy regarding employees who may experience symptoms.
At this time, employees from our corporate office are all working remotely, and we are fully operational, as our technology is integrated to provide a seamless experience for all of our customers.
We are committed to maintaining the same quality service as always. At present and barring any significant issues in terms of freight movements, we do not envision any unusual shortfalls within our supply chain and remain optimistic we can deliver orders on time. If you have specific concerns, please let us know right away so we can account for your business and reserve your allotment of product.
One request – for shipments being picked up at our facilities, we are requiring a minimum of 24 hours’ notice. This will ensure the appropriate paperwork is already prepared and will allow everyone to minimize their direct interaction. We love our customers, but at least for now – best to be safe.
We will continue to monitor the situation and will adapt to the changing conditions in a swift and appropriate manner and ask that you reach out to your normal contact person should you have any changes in your hours of operation, delivery requirements, personnel interaction guidelines, etc. If you have any questions, please get in touch with your respective representative and they will happily assist you further.
Please stay safe and be well. We will persevere!
Best Wishes,
Cindy Miller
Senior Vice-President
IMC Outdoor Living, a division of Liberty Tire Recycling